Your installation tool for quality, consistency, and support. Step-by-step workflows help technicians complete every job correctly, with built-in diagnostics and training to answer questions as they come up.
Pull up your assigned job from the dashboard. See the site details, photos, and any special notes from dispatch or previous techs.
One action per screen. If you get stuck, tap the Help button to see training videos or troubleshooting for exactly what you're working on.
The app tests signal, connectivity, and device setup in real time. If something's not right, you'll know before you leave.
Use your phone camera to show the final setup. Device placement, power, antenna. These photos go straight to operations.
Your work is reviewed automatically. You'll see your score right away. Move to the next job knowing this one is done right.
Access the full Ooma Airdial training library from any step. Find videos, install checklists, and answers to common setup questions.
Test signal strength, connectivity, and device setup as you work. Catch issues before the job is done.
Tap Help at any step to see specific guidance. Training videos, troubleshooting, or escalation to support.
See your install score right after submission. Understand what went well and what to do better next time.
Start jobs without signal. The app syncs when you're back online. Never lose work in the field.
All your work, photos, and test results are tracked. Operations team sees everything for review and support.
Operations team gets full visibility into every install: photos, diagnostics, quality scores, and flagged issues. Review all work from the dashboard or drill into any job.
| What You See | Use Case |
|---|---|
| Install Status | Track completion rate and find stuck jobs that need help |
| Quality Scores | Identify patterns in which techs and regions need more training |
| Proof Photos | Validate work from the office. No revisits for bad setups |
| Test Results | Catch signal and connectivity issues before customer experience suffers |
| Full Audit Trail | Every detail logged for support escalations or troubleshooting |
Log in to Ooma Airdial. Pick your next job from the dashboard, follow the workflow, and submit when it's done. Training and help are always one tap away.