InstallIQ turns contract technicians into expert installers with guided workflows, real-time diagnostics, and quality enforcement that blocks bad installs before anyone leaves the site.
Customer uploads site photos. System evaluates readiness, classifies complexity, routes the job to the right tier: self-install, contractor, or skilled tech.
One action per screen. Progress bar. Conditional branching. The installer sees pre-install photos, known site risks, and exactly what to do next. No guesswork.
Signal strength, connectivity, device registration, line health. Hard gates block completion if thresholds aren't met. The installer cannot mark the job done if the install isn't right.
Live camera only. No gallery uploads. GPS and timestamps on every photo. Dynamic prompts prevent gaming. Device placement, cabling, power, final location.
Every install gets a score: pass, pass with risk, or fail review. Signal margin, connectivity stability, proof completeness, suspicious patterns. Ops sees everything.
Install cannot complete unless signal, connectivity, and device health all pass configurable thresholds. No manual overrides for contractors.
Live camera only with dynamic prompts. Show device and window in same frame. Timestamps and GPS metadata on every shot.
Context-aware decision trees by failure type. Visual instructions, plain-language guidance. Escalation only after self-help steps exhaust.
Every install rated on signal margin, stability, proof completeness, speed patterns, and retry count. Pass, pass with risk, or fail review.
Designed for intermittent connectivity. Queue uploads, sync when possible, never lose work in the field.
Install records, media references, diagnostic results, and quality scores pushed directly to Salesforce. Full audit trail.
At 20,000 installs per quarter, reducing cost from $375 to $150 saves $225 per install. That compounds fast.
| Cost driver | Today | With InstallIQ |
|---|---|---|
| Technician / truck roll | $175 | $100 - $120 |
| On-site time | $100 | $30 - $50 |
| Support overhead | $50 | $10 - $15 |
| Failures / revisits | $50 | $10 - $15 |
| Total per install | $375 | $150 |
InstallIQ makes that possible. Every install guided, validated, and scored before the technician leaves the site. No revisits. No guesswork. No bad installs making it to production.